Our Usage Policy (also referred to as our “Acceptable Use Policy” or “AUP”) applies to anyone who can submit inputs to Solidmatics' products and/or services, including via any authorized resellers or passthrough access, all of whom we refer to as “users.” The Usage Policy is intended to help our users stay safe and promote the responsible use of our products and services.
The Usage Policy is categorized according to who can use our products and for what purposes. We will update our policy as our technology and the associated risks evolve or as we learn about unanticipated risks.
- Universal Usage Standards: Our Universal Usage Standards apply to all users and use cases.
- High-Risk Use Case Requirements: Our High-Risk Use Case Requirements apply to specific consumer-facing use cases that pose an elevated risk of harm.
- Additional Use Case Guidelines: Our Additional Use Case Guidelines apply to certain other use cases, including consumer-facing chatbots, products serving minors, agentic use, and Model Context Protocol servers.
Solidmatics’ Safeguards Team will implement detection and monitoring to enforce our Usage Policy, so please review this policy carefully before using our products or services. If we learn that you have violated our Usage Policy, we may throttle, suspend, or terminate your access to our products and services. We may also block or modify model outputs when inputs violate our Usage Policy.
If you believe that our model outputs are potentially inaccurate, biased or harmful, please notify us at support@solidmatics.com.
This Usage Policy is calibrated to strike an optimal balance between enabling beneficial uses and mitigating potential harms. Solidmatics may enter into contracts with certain governmental customers that tailor use restrictions to that customer’s public mission and legal authorities if, in Solidmatics’ judgment, the contractual use restrictions and applicable safeguards are adequate to mitigate the potential harms addressed by this Usage Policy.