Welcome to our blog

This report provides an in-depth analysis of AI call analysis, with a focus on its transformative role in customer service call centers.

This article explores how Role-Aware AI is moving beyond generic transcription to deliver structured, profession-specific summaries that unlock the true value of every conversation.

This article charts the evolution of conversational intelligence from a commoditized transcription service to a powerful, API-first platform designed to augment professional expertise through a thriving developer ecosystem.

This definitive guide explains how AI call analytics transforms your daily business conversations into actionable, strategic intelligence.

This article explores the multi-billion dollar conversation intelligence market and introduces the Solidmatics Distribution Partners Program, a strategic framework designed to empower technology companies to build the next generation of voice AI solutions without channel conflict.

This article is a deep dive into how AI-powered call analysis, enhanced by Large Language Models, transforms enterprise performance by serving as a scalable, data-driven coach for sales and customer service teams.